Cancellation and Grievance Policies

The New England Society of Clinical Hypnosis (NESCH) is committed to providing high-quality educational programs that meet professional standards for continuing education and continuing medical education (CE/CME). The policies below are designed to clarify expectations regarding cancellations, refunds, and grievance resolution for our workshops, webinars, and other events.

Cancellation Policy

1. Cancellation Deadline: Registrants may cancel their event registration at no charge up to 30 days before the event.
2. Late Cancellations: Cancellations made less than 30 days before the event will incur a $30 cancellation fee.
3. No-Show Policy: If you fail to attend the event for which you are registered, you may request a balance transfer of your registration fee (registration fee minus the $30 cancellation fee) toward another workshop scheduled within one year of the missed event.
4. Refund Requests:
   • All cancellations and refund requests must be emailed to the event registrar at neschmsc@gmail.com.
   • Processing time:
     • Credit card refunds: 72 hours (from approval of the refund).
     • Check refunds: approximately four weeks from the date of approval.

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Continuing Education Workshop & Event Grievance Policy

The New England Society of Clinical Hypnosis (NESCH) adheres to the standards of its accreditation bodies, including:

• American Medical Association (AMA)
• Massachusetts Psychological Association (MPA)
• National Association of Social Workers – Massachusetts (NASW-MA)
• Massachusetts Mental Health Counselors Association (MaMHCA)
• American Society of Clinical Hypnosis (ASCH)

Commitment: NESCH is dedicated to non-discrimination and ethical practices in all promotional activities, program content, and participant interactions. Compliance is monitored by the Associate Director of Education & Training (zdkdoc@gmail.com) and the Event Registrar (neschmsc@gmail.com).

Note: Please allow up to 8 weeks after the event to receive confirmation of your Continuing Education (CE) credits. This timeframe accounts for attendance verification, evaluation review, and reporting requirements for our accrediting bodies.

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Grievance Resolution Process

If a participant files a grievance related to a NESCH event, the following steps will be taken:

1. Filing a Complaint
   • Concerns must be submitted in writing via email to the Associate Director of Education & Training and the Event Registrar.
2. Speaker-Related Grievances
   • Concerns about a speaker or their presentation style/content should be submitted in writing to the Associate Director of Education & Training.
   • Feedback will be shared confidentially with the speaker and, when appropriate, will be used to improve future programs.
3. Workshop-Related Grievances
   • Issues regarding workshop content, presentation level, or facilities will be mediated by the Associate Director of Education & Training, who may recommend one or more of the following actions:
   • Transfer the participant to another workshop, if available;
   • Provide a credit for a future NESCH workshop;
   • Issue a partial or full refund (written documentation of the grievance is required, though it need not be signed).
4. CE/CEU-Related Grievances
   • Concerns about NESCH’s CE/CEU procedures or reporting will be reviewed and arbitrated by the Associate Director of Education & Training in consultation with the appropriate accrediting body when needed.
5. Response Timeline
   • All grievances will be acknowledged and addressed within 6 working days whenever possible. Additional time may be required if consultation with external accrediting organizations is necessary.

NESCH values participant feedback and uses grievances, suggestions, and compliments alike to improve the quality and relevance of our educational programs while maintaining compliance with CE and CME standards.