Cancellation and grievance policies 

Cancellation Policy

1. Cancellation Deadline:
   Registrants may cancel their event registration at no charge up to 30 days before the event.

2. Late Cancellations:
   Cancellations made less than 30 days before the event will incur a $30 cancellation fee.

3. No-Show Policy:
   If you fail to attend the event you registered for, you can request a balance transfer of your registration fee (registration fee minus the $30 fee) toward another workshop scheduled within one year of the missed event.

4. Refund Requests:

   • All cancellations and refund requests must be emailed to the event registrar at neschmsc@gmail.com.
   • Processing time:
     • Credit card refunds: 72 hours
     • Check refunds: Four weeks

Continuing Education Workshop & Event Grievance Policy

The New England Society of Clinical Hypnosis (NESCH) adheres to the standards of its accreditation bodies, including:

• American Medical Association (AMA)
• Massachusetts Psychological Association (MPA)
• National Association of Social Workers-Massachusetts (NASW-MA)
• Massachusetts Mental Health Counselors Association (MaMHC)
• American Society of Clinical Hypnosis (ASCH)

Commitment: NESCH is dedicated to non-discrimination and ethical practices in all promotional activities, program content, and participant interactions. Compliance is monitored by the Associate Director of Education & Training (2dkdoc@gmail.com) and the Event Registrar (neschmsc@gmail.com).

Note: Please allow up to 8 weeks after the event to receive your Continuing Education (CE) credits.

Grievance Resolution Process

If a participant files a grievance, the following steps will be taken:

1. Filing a Complaint:

   • Concerns must be submitted in writing via email to the Associate Director of Education & Training and the Event Registrar.

2. Speaker-Related Grievances:

   • Concerns about a speaker or their presentation style/content should be written and sent to the Associate Director.
   • Feedback will be shared confidentially with the speaker.

3. Workshop-Related Grievances:

   • Issues regarding workshop content, presentation level, or facilities will be mediated by the Associate Director, who may:
     a. Transfer the participant to another workshop.
     b. Provide a credit for a future workshop.
     c. Issue a partial or full refund (requires written documentation of the grievance, though it need not be signed).

4. CEU-Related Grievances:

   • Concerns about NESCH’s CEU processes will be arbitrated by the Associate Director.

5. Response Timeline:

   • All grievances will be addressed within 6 working days.