Cancellation and grievance policy 

Cancellation Policy 

Registrants have up to 30 days before the event to cancel their event registration at no charge. Registrations canceled less than 30 days before an event, will be subject to a $30 cancellation fee. 

If you fail to attend an event you registered for, you may request that we transfer the balance of the registration fee (balance=registration fee - $30 fee)  toward another workshop that is scheduled within one year of the event you missed.

All cancellations and refund requests must be emailed to the event registrar at neschmsc@gmail.com. Please allow 72 hours for credit card refunds and four weeks for any check refunds. 

Continuing Education Workshop & Event Grievance Policy 

The New England Society of Clinical Hypnosis (NESCH) is fully committed to conducting all activities in strict conformance with our CME, CE, and CEU accreditation bodies: American Medical Association (AMA), Massachusetts Psychological Association (MPA), National Association of Social Workers-Massachusets (NASW-MA), Massachusetts Mental Health Counselors Association (MaMHC), and the American Society of Clinical Hypnosis (ASCH). NESCH will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content, and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Associate Director of Education and Training (2dkdoc@gmail.com) and Event Registrar (neschmsc@gmail.com)

While NESCH goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there may be occasional issues that come to the attention of the conference/workshop staff which will require intervention and/or action on the part of the staff. This procedural description serves as a guideline for handling such grievances. When a participant files a grievance and expects action on the complaint, the following actions will be taken.

1. The participants will be asked to put their concerns in writing via email addressed to the Associate Director of Education & Training and the Registrar.

2. If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The Associate Director of Education & Training will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual. 

3. If the grievance concerns a workshop offering, its content, level of presentation, or the facilities in which the workshop was offered, the Associate Director of Education & Training will mediate and will be the final arbitrator. If the participant requests action, the Associate Director of Education and Training will:  a. attempt to move the participant to another workshop or, b. provide a credit for a subsequent year's workshop or, c. provide a partial or full refund of the workshop fee.  Actions 3b and 3c will require a written note, documenting the grievance, for record-keeping purposes. The note need not be signed by the grieved individual. 

4.  If the grievance concerns NESCH’s CEU process, in a specific regard, the Associate Director will attempt to arbitrate. 

All grievances reported to NESCH will be responded to within 6 working days