Cancellation, Refund & Grievance Policies

1. Cancellation deadline: Registrants may cancel at no charge up to 30 days before the event.
2. Late cancellations: Cancellations made less than 30 days before the event are subject to a $30 cancellation fee.
3. No-shows: A registrant who does not attend may request that the remaining registration balance, after the $30 fee, be transferred to another NESCH workshop scheduled within one year of the missed event.
4. Refund requests: All cancellation and refund requests must be emailed to the NESCH Administrator at neschmsc@gmail.com .
   • Credit card refunds are generally processed within 72 hours after approval.
   • Check refunds may take approximately four weeks after approval.

NESCH seeks to comply with applicable continuing education and continuing medical education standards for its professional education programs.

Accreditation and professional organizations referenced by NESCH programs may include:

• American Medical Association (AMA)
• Massachusetts Psychological Association (MPA)
• National Association of Social Workers – Massachusetts (NASW-MA)
• Massachusetts Mental Health Counselors Association (MaMHCA)
• American Society of Clinical Hypnosis (ASCH)

NESCH is committed to non-discrimination and ethical practices in promotional activities, program content, and participant interactions. Compliance is monitored by the Associate Director of Education & Training and the NESCH Administrator.

Participants who have concerns about a NESCH program may submit a written grievance. The process depends on the nature of the concern.

1. Submit the concern. Email the Associate Director of Education & Training and the NESCH Administrator with a written description of the issue.
2. Speaker-related concerns. Feedback regarding a speaker or presentation may be reviewed confidentially with the speaker and used to improve future programs.
3. Workshop or event concerns. Issues involving program content, presentation level, or facilities may be resolved through a transfer to another workshop, credit toward a future event, or a partial or full refund when appropriate.
4. CE/CEU concerns. Questions regarding continuing education procedures or reporting will be reviewed by the Associate Director of Education & Training, with consultation from the appropriate accrediting or professional organization when necessary.
5. Response timeline. NESCH will acknowledge and address grievances within 6 working days whenever possible. Additional time may be required when consultation with an external organization is necessary.