Cancellation, Refund & Grievance Policies

1. Cancellations 30 or more days before the event: Registrants may request a refund of registration fees paid, less a $50 administrative fee.
2. Cancellations less than 30 days before the event: No refund will be issued.
3. Transfers: Registration fees are nontransferable.
4. NESCH cancellation: If NESCH cancels an event, registration fees paid will be refunded in full.
5. Refund requests: Submit cancellation and refund requests in writing to the NESCH Administrator at neschmsc@gmail.com.
   • Credit card refunds are generally processed within 72 hours after approval.
   • Check refunds may take approximately four weeks after approval.

Prepaid Level I + Level II bundle: Bundle purchases are subject to additional terms communicated at registration, including applicable Level II deferral and expiration conditions. Contact the NESCH Administrator to confirm your options before requesting a change.

NESCH seeks to comply with applicable continuing education and continuing medical education standards for its professional education programs.

Accreditation and professional organizations referenced by NESCH programs may include:

• American Medical Association (AMA)
• Massachusetts Psychological Association (MPA)
• National Association of Social Workers – Massachusetts (NASW-MA)
• Massachusetts Mental Health Counselors Association (MaMHCA)
• American Society of Clinical Hypnosis (ASCH)

NESCH is committed to non-discrimination and ethical practices in promotional activities, program content, and participant interactions. Compliance is monitored by the Associate Director of Education & Training and the NESCH Administrator.

Participants who have concerns about a NESCH program may submit a written grievance. The process depends on the nature of the concern.

1. Submit the concern. Email the Associate Director of Education & Training and the NESCH Administrator with a written description of the issue.
2. Speaker-related concerns. Feedback regarding a speaker or presentation may be reviewed confidentially with the speaker and used to improve future programs.
3. Workshop or event concerns. Issues involving program content, presentation level, or facilities may be resolved through a transfer to another workshop, credit toward a future event, or a partial or full refund when appropriate.
4. CE/CEU concerns. Questions regarding continuing education procedures or reporting will be reviewed by the Associate Director of Education & Training, with consultation from the appropriate accrediting or professional organization when necessary.
5. Response timeline. NESCH will acknowledge and address grievances within 6 working days whenever possible. Additional time may be required when consultation with an external organization is necessary.